Privacy Policy
Effective Date: 13 February 2026 | Last Updated: 17 October 2026
1. Overview
Di Marco Consulting Pty Ltd (ABN 55 693 264 087), trading as Di Marco Consulting, values your privacy. This policy explains how we collect, use, store and disclose personal information when you use our website and services.
2. What Personal Information We Collect
- Contact details (name, email address)
- Account and subscription details
- Messages you submit in the chat (do not include highly sensitive personal information)
- Documents, spreadsheets, images and emails you upload or attach to the chat (including Outlook .msg and .eml files, which may contain sender, recipient and message content)
- Technical data (IP address, browser type, device information, logs)
3. How We Collect Personal Information
- When you create an account, sign in, or contact us
- When you purchase a subscription
- When you submit chat messages or forms
- Automatically via cookies and similar technologies (where enabled)
We count visits to the website by where they came from (for example LinkedIn, a search engine, or a link we shared), as daily totals that don't identify anyone and without storing your IP address. Your browser remembers the first place you came from, and when you first sign in we save it on your account, so we can tell which channels bring new customers.
4. Why We Collect, Use and Disclose Personal Information
- To provide and operate the service and customer support
- To manage subscriptions and billing
- To improve site performance, reliability and security
- To understand which channels bring visitors and customers
- To comply with legal obligations
5. Service Providers and Overseas Disclosure
We use third party service providers to operate the service:
- OpenAI (United States): chat messages and the content of documents and emails you upload are sent to OpenAI to generate responses. This is a disclosure of that information to a recipient located in the United States.
- Stripe (United States): payment processing. We do not store your card details.
- Our website hosting and email delivery providers. We will tell you which providers we currently use, and the countries they are located in, if you ask us at admin@dimarco.consulting.
Where personal information is disclosed to an overseas recipient, we take such steps as are reasonable in the circumstances to ensure the recipient does not breach the Australian Privacy Principles in relation to that information (Australian Privacy Principle 8.1). We do not ask you to consent out of that protection.
Chat messages, documents and emails you submit may contain personal information about other people, for example your employees. You are responsible for ensuring you are authorised to disclose that information to us and, through us, to the providers listed above. Do not upload information you are not authorised to disclose.
6. Marketing Communications
Service emails, meaning account, billing and security messages, are part of the service and are sent to all account holders.
We send marketing emails only where you have consented, including where consent is inferred from your existing account or subscription with us, as the Spam Act 2003 (Cth) allows. Every marketing email identifies us as the sender, gives contact details that stay current for at least 30 days after sending, and contains a clearly presented unsubscribe facility that keeps working for at least 30 days (Spam Act 2003 (Cth) ss 17 and 18). You can withdraw consent at any time using that link or by emailing us; withdrawal takes effect within 5 business days, and we may send messages already in train during that period.
7. Retention, Destruction and Deletion
We retain personal information only for as long as we need it for the purposes above. Where we no longer need it for any of those purposes, and we are not required by law or a court or tribunal order to keep it, we take reasonable steps to destroy it or ensure it is de-identified (Australian Privacy Principle 11.2).
You may request deletion of your account and associated chat history at any time by contacting admin@dimarco.consulting. We will action verified requests within a reasonable time. If you cancel or your account ends, the same applies: tell us and we will delete your chat history rather than keep it indefinitely.
Some information is retained after deletion where the law requires it, for example transaction records kept for taxation purposes. Backups and logs are overwritten on their ordinary cycle.
8. Access and Correction
You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date, incomplete, irrelevant or misleading. Email admin@dimarco.consulting and we will respond within a reasonable period.
We do not charge you for making an access or correction request, or for making a correction. If we ever charge for giving access, the charge will not be excessive. If we refuse access or refuse to correct information, we will give you a written notice setting out our reasons and how you can complain about the refusal, and, if we have refused to correct information, we will associate a statement with it noting that you consider it inaccurate, if you ask us to (Australian Privacy Principles 12 and 13).
9. Data Breaches
If we suspect a data breach that may be an eligible data breach, we assess it promptly and take all reasonable steps to complete that assessment within 30 days. If we have reasonable grounds to believe an eligible data breach has occurred, meaning one likely to result in serious harm, we prepare a statement and give it to the Office of the Australian Information Commissioner as soon as practicable, and notify affected individuals as soon as practicable afterwards, in accordance with the Notifiable Data Breaches scheme in Part IIIC of the Privacy Act 1988 (Cth).
10. Complaints
If you believe we have breached the Australian Privacy Principles, email admin@dimarco.consulting with the words "Privacy complaint" in the subject line and enough detail for us to identify what happened. We will acknowledge your complaint, investigate it, and write to you with the outcome and what we intend to do about it, normally within 30 days. If you are not satisfied with our response, or we do not respond, you may complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
11. Security
We take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure, including HTTPS encryption in transit, access controls and a web application firewall.
12. Changes to This Policy
We may update this policy from time to time by publishing the updated version on our website.
13. Contact Us
Di Marco Consulting Pty Ltd (ABN 55 693 264 087)
Email: admin@dimarco.consulting
Website: dimarco.consulting